Active member care
In its operations, KB First Pension Company seeks to fully justify your confidence because you are the reason for its existence.
Our Company is always open for communication with you and it is available for any questions or comments, thus building a long-term and quality relationship with each individual member and believing that this is the only way to achieve success in what we do.
To all of you who have chosen KB First Pension Company and to those who will choose it in the future, we enable a full insight into your assets while taking into account the possibilities for each member of the Fund we manage to access this information and also finding an adequate solution for each of you.
In line with our defined goal – to be open, direct and transparent in our operation at any time (24 hours a day, 365 days a year) – we provide you with the following legal rights and privileges:
In accordance with the Law on Mandatory Fully Funded Pension Insurance, the Company shall, once a year (no later than 31 March and regarding the status as per 31 December of the previous year) deliver a report on the individual account balance, at the home address of members and retired members of the Mandatory Pension Fund it manages.
In addition, KB First Pension Company allows you an insight into your funds at any time, using one of the following ways:
- Telephone call – 02/32 43 772 or 02/32 43 777 (every working day from 8:00 to 16:00 h) that will enable you to get instructions on the quickest way to check your account;
- Online check
- In writing (complete a Request for a personal account statement, sign it in your own handwriting and deliver it to our address: Mitropolit Teodosij Gologanov no.6, 1000 Skopje, personally or by mail)
Important: The Company does not charge any fee for the above services it offers to its members.
Please note that you have the opportunity to receive your legal and other notices by electronic mail (e-mail). All you have to do is fill in a Form notifying a member by e-mail . The filled-in and signed form can be submitted scanned by post to KB First Pension Company AD Skopje at the following address: 6 Metropolitan Teodosij Gologanov st., 1000 Skopje or in person at any of the branches of Komercijalna Bank AD Skopje and Sparkasse Bank AD Skopje listed on our website in the “Sales Network“
Besides the regular annual reporting on the individual account balance, KB First Pension Company shall also, at least once a year, inform members and retired members of the Mandatory Pension Fund it manages on the:
– Yield of KB First Open Mandatory Pension Fund – Skopje;
– Fees and transaction commissions charged;
– Value and share of Pension Fund’s assets in individual classes of assets;
– Type and issuer of the respective security.
This information shall be delivered together with the individual account balance statement (no later than 31 March regarding the balance as per 31 December for the previous year), but also at the request of a member/retired member, and it shall be published on the Company’s website.
For proper and timely delivery of regular statements regarding your individual account balance or any other legal notices that the Company shall deliver at your contact address, it is of special importance for your data to be completely accurate and timely updated in the Members Register of the Mandatory Pension Fund managed by KB First Pension Company AD Skopje.
Accurate data will allow us to have a timely, regular and effective communication with each of you.
Personal data of a member in the Mandatory Pension Fund are updated and corrected by a person authorized by the Company or by an agent by means of direct inspection of a personal identification document of the person requesting changes in their data. Any additional information on the procedure of updating or correcting personal data through a Company representative may be obtained on the Company contact telephone numbers.
Starting from 14.04.2020, in compliance with the changes of the law regulation, a simpler way of updating/correction of personal data is available.
The updating/correction of a personal data shall be made by fulfilling a form Updating/correction of data request , which shall be electronically delivered to the company at email@example.com. The company shall make the changes cited in the request by a telephone conversation and a confirmation by the client.
Data related to residential and/or correspondence addresses of members may be updated / corrected via telephone, by contacting the Company on its contact telephone numbers.
Online modification of persoanal data
To make an online change of your personal data, you need a VERIFICATION CODE that you will use to personally verify the new data in your account.
You can get it at your e-mail address or home address (correspondence address), previously registered in the Company’s records.
To register your e-mail address or request the delivery of a VERIFICATION CODE or any other additional information, please contact us at the phone number 02/3243-777 or 02/3243-772.
After obtaining the code, please do the following:
- Log in at MY ACCOUNT, using the username and password assigned by the Company and submitted along with the annual report on retirement savings.
- In your account, change the required data using capital Cyrillic letters for your name, surname and address and do not enter these symbols – and / in the phone number box.
- Click Save, after which the portal will request from you to insert the VERIFICATION CODE.
- Insert the code issued by the Company and click Submit.
In order to achieve a long-term and quality relationship with members of the Fund it manages, KB First Pension Company AD Skopje has established a procedure for receiving, processing and responding to all inquiries, observations, comments or complaints by you. We believe that if there are any misunderstandings, we will solve them and maintain members’ confidence only in this way.
If you have any complaints about any part of the work of KB First Pension Company AD Skopje, please fill out the Complaints Form, sign it in your own handwriting and deliver it to the address of the Company, by mail or in person at our premises at the following address:
KB First Pension Company AD Skopje, Mitropolit Teodosij Gologanov no.6, 1000 Skopje.
You can also send the Form to the Company via fax or electronically, contacting the Company by e-mail.
KB First Pension Company shall consider the Complaint and send a response to every Complaint received, as soon as possible.
In case you are a policy holder who joins the compulsory pension and disability insurance fund for the first time after 1 January 2019, and on the date of accession you are under 40 years of age, and also, you have not concluded membership contract with any of the pension funds management companies within the legal deadline of 3 months after employment, you are designated as a member of one of the compulsory pension funds by the Pension and Disability Insurance Fund of the Republic of North Macedonia, in compliance with the Law on Compulsory Fully Funded Pension Insurance.
The Agency shall inform any temporarily assigned insured person about the Mandatory Pension Fund to which he/she is temporarily assigned, as well as on membership rights and obligations.
If you have already received a notification that you are a member assigned to KB First Open Mandatory Pension Fund – Skopje, and you have not yet submitted your personal data to the Company, please do as follows:
1.Print the Personal Data Form Regarding Assigned Members and legibly fill it out in block letters;
2.Sign the Form in your own handwriting;
3.Deliver the fully completed and personally signed Form to the premises of the Company – KB First Pension Company AD Skopje, Mitropolit Teodosij Gologanov no.6, 1000 Skopje (in person or by mail).